These Terms & Conditions govern your use of the CtrlAltHeal Sparsh website and your booking or participation in our consultations, therapies, retreats, residential programmes and wellness services.
By using our website or booking our services, you agree to these Terms.
1. Our Services
CtrlAltHeal Sparsh offers integrated wellness services and programmes that may include Ayurveda, naturopathy, Panchakarma, yoga, mindfulness, nutrition, physiotherapy, relaxation and other holistic wellness practices.
The services and inclusions provided will depend on the programme or service selected at the time of booking.
2. Wellness Disclaimer
Our services are intended to support general wellbeing and are not a substitute for emergency medical care or medical treatment.
Individual results vary. We do not guarantee specific outcomes relating to pain, weight, sleep, stress, digestion, energy, appearance or any other health or wellness concern.
You should seek appropriate medical advice where necessary and should inform our team of relevant medical conditions, injuries, allergies, pregnancy, medications or other circumstances that may affect your participation.
Do not stop or change prescribed medication or medical treatment based solely on information received through our wellness services.
Certain therapies, activities or programmes may not be suitable for everyone. Participation may be subject to an assessment or approval by an appropriate practitioner.
3. Programme Changes
Programme schedules, therapies, activities and inclusions may be adjusted where reasonably necessary due to individual requirements, practitioner recommendations, safety, availability, weather or operational circumstances.
We will endeavour to communicate material changes affecting confirmed bookings.
A practitioner may modify, postpone or discontinue a therapy where it is considered inappropriate or unsafe for a participant.
4. Bookings and Payments
A booking is confirmed once the required booking details and payment or advance have been completed as communicated by us.
Prices and availability may change until a booking is confirmed.
Additional services or activities not included in your selected programme may be charged separately.
Where a health or wellness questionnaire, consultation or assessment is required, final participation may be subject to satisfactory completion of that process.
The applicable booking confirmation will specify the programme, dates, inclusions, price and payment requirements.
5. Cancellation and Rescheduling
Cancellation, rescheduling and refund terms may vary by programme.
The cancellation and refund policy communicated at the time of booking will apply to your reservation.
Guests are encouraged to contact us as early as possible regarding cancellations or changes.
Unless otherwise stated in the applicable booking policy, deposits or advance payments may be subject to specific cancellation, rescheduling or forfeiture conditions.
No-shows, late arrivals and early departures may affect the services provided and may not automatically qualify for a refund.
6. Check-in and Check-out
For residential programmes, check-in and check-out times will be communicated at the time of booking. Early check-in or late check-out is subject to availability and may incur an additional charge.
Failure to arrive, early departure or interruption of a programme does not automatically entitle a guest to a refund.
7. Guest Conduct
We aim to maintain a peaceful, respectful and safe environment.
Guests are expected to:
Follow reasonable health and safety instructions
Treat staff, practitioners and other guests respectfully
Use facilities responsibly
Respect the privacy of other guests
Provide accurate information relevant to their participation
We may discontinue a guest's participation where their conduct creates a safety risk or materially disrupts others.
Guests must comply with reasonable centre rules relating to conduct, dress, use of facilities, therapies and shared spaces.
Smoking, alcohol, illegal substances or other activities may be restricted or prohibited within designated areas of the centre. Any applicable restrictions or charges will be communicated separately.
8. Activities, Devices and Personal Belongings
Some programmes may involve physical activities or therapies such as yoga, movement practices, cold plunge, reflexology or other wellness experiences.
Guests participate responsibly and should inform our team if they are unable to safely participate.
Guests are responsible for their personal belongings. We recommend not bringing unnecessary valuables to the centre.
Certain activities may carry inherent physical risks, and guests must follow the instructions of practitioners and staff.
Use of mobile phones, cameras or recording devices may be restricted in treatment, meditation or shared areas to protect the privacy and experience of guests.
CtrlAltHeal Sparsh is not responsible for loss, theft or damage to personal belongings except to the extent required by applicable law.
9. Photography and Reviews
We may use photographs, videos, testimonials or reviews for promotional purposes where we have the appropriate permission or consent.
Guests should not photograph, record or publish identifiable images or personal information of other guests without their permission.
10. Website Content
We make reasonable efforts to keep our website information accurate and current, but programme details, prices, availability and other information may change.
Our website content, branding, photographs, graphics and original materials may not be reproduced or commercially used without permission.
We reserve the right to correct errors, inaccuracies or omissions and to update website content, pricing or availability where necessary.
11. Third-Party Services
Our website may link to third-party websites, payment platforms, booking services or social media. These services are governed by their own terms and policies, and we are not responsible for their content or practices.
12. Events Beyond Our Control
We are not responsible for delays or inability to provide services caused by circumstances reasonably beyond our control, including severe weather, natural events, government restrictions, infrastructure failures or other unforeseen circumstances.
Where reasonably possible, we will communicate with affected guests and provide available alternatives or rescheduling options.
13. Liability
To the maximum extent permitted by law, CtrlAltHeal Sparsh will not be liable for indirect or consequential losses arising from use of our website or participation in our services.
Nothing in these Terms excludes or limits any liability or consumer rights that cannot legally be excluded or limited.
14. Governing Law
These Terms are governed by the laws of India.
Subject to applicable law, disputes relating to these Terms or our services will be subject to the jurisdiction of courts having appropriate jurisdiction in Telangana.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
15. Changes to These Terms
We may update these Terms from time to time. The latest version will be published on this page with the applicable effective date.
Programme-specific booking, cancellation or other policies communicated to a guest will form part of the applicable terms for that booking.
16. Contact Us
CtrlAltHeal Sparsh
Proddutur Village, Chilukuru Balaji Temple Road,
Shankarpally Mandal, Ranga Reddy District,
Hyderabad, Telangana, India – 501203
Call: +91 92475 99953
WhatsApp: +91 90910 01005
Email: cahsparsh@vsheal.com
