Privacy Policy
Introduction
Effective Date: 22/09/2026
Privacy Policy
At CtrlAltHeal Sparsh (“Sparsh”, “we”, “us” or “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use and protect information when you visit our website, contact us, make a booking, or use our wellness services.
Information We Collect
Depending on how you interact with us, we may collect:
Name, phone number, email address and contact details
Booking, appointment and programme preferences
Payment and transaction details
Information you provide during consultations or programme registration
Relevant health, wellness, dietary or lifestyle information where required for a service
Feedback, reviews, photographs or videos you voluntarily provide or consent to us using
Technical information such as IP address, browser, device and website usage data
Information provided through WhatsApp, telephone, email, contact forms or other communication channels
Information required for identification, check-in, emergency contact or residential programme administration, where applicable
How We Use Your Information
We may use your information to:
Respond to enquiries and manage bookings
Provide consultations, therapies and wellness programmes
Understand your requirements and programme preferences
Communicate booking, payment and programme information
Improve our services and website
Send relevant updates or promotional communications where permitted
Maintain business, accounting and legal records
Meet applicable legal and regulatory requirements
Protect the safety and security of our guests, team and business
Maintain appropriate wellness or consultation records
Manage guest check-in, programme participation, dietary requirements and other service-related needs
Prevent fraud, misuse, unauthorised access or other security risks
Health or wellness information is used only where reasonably necessary for the relevant service, programme or related administrative purpose.
Sharing Your Information
We do not sell your personal information.
We may share relevant information with authorised practitioners, employees and trusted service providers who help us operate our centre, website, bookings, payments and communications.
We may also disclose information where required by law or where reasonably necessary to protect someone's safety or rights.
Where third-party service providers process information on our behalf, we expect them to use the information only for the relevant service and to maintain appropriate confidentiality and security.
Information may also be disclosed in connection with a business transfer, merger, restructuring or similar transaction, subject to applicable law.
Payments and Third-Party Services
Payments may be processed through third-party payment providers. Their own privacy policies and terms may apply.
Our website may also contain links to third-party websites, booking platforms, social media or other services. We are not responsible for the privacy practices of those third parties.
If you contact us through WhatsApp or another third-party communication platform, that platform's own privacy policy and terms will also apply.
Cookies
Our website may use cookies and similar technologies to improve functionality, understand website usage and, where applicable, support marketing activities.
You can manage cookies through your browser settings.
Where required, we will seek appropriate consent for non-essential cookies or similar technologies.
Data Security and Retention
We take reasonable measures to protect personal information from unauthorised access, loss or misuse.
We retain information only for as long as reasonably necessary for providing services, maintaining records, resolving disputes and meeting legal or regulatory requirements.
Some information may need to be retained for longer where required for legal, tax, accounting, regulatory, clinical or other legitimate purposes.
No electronic transmission or storage system can be guaranteed to be completely secure.
Your Rights
Subject to applicable law, you may request access to, correction or deletion of your personal information, or withdraw consent where processing is based on consent.
You may also contact us regarding your choices concerning promotional communications and, where applicable, object to or request restriction of certain processing.
We may need to verify your identity before processing certain requests.
Children
Our services may have age or programme-specific eligibility requirements. Where consent of a parent or lawful guardian is required for a minor's participation or information processing, we will seek the appropriate consent.
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised effective date.
Contact Us
CtrlAltHeal Sparsh
Proddutur Village, Chilukuru Balaji Temple Road,
Shankarpally Mandal, Ranga Reddy District,
Hyderabad, Telangana, India – 501203
Call: +91 92475 99953
WhatsApp: +91 90910 01005
Email: cahsparsh@vsheal.com
For privacy requests or grievances, please use the above contact details and clearly mention “Privacy Request” or “Privacy Grievance”.
At CtrlAltHeal Sparsh (“Sparsh”, “we”, “us” or “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use and protect information when you visit our website, contact us, make a booking, or use our wellness services.
Information We Collect
Depending on how you interact with us, we may collect:
Name, phone number, email address and contact details
Booking, appointment and programme preferences
Payment and transaction details
Information you provide during consultations or programme registration
Relevant health, wellness, dietary or lifestyle information where required for a service
Feedback, reviews, photographs or videos you voluntarily provide or consent to us using
Technical information such as IP address, browser, device and website usage data
Information provided through WhatsApp, telephone, email, contact forms or other communication channels
Information required for identification, check-in, emergency contact or residential programme administration, where applicable
How We Use Your Information
We may use your information to:
Respond to enquiries and manage bookings
Provide consultations, therapies and wellness programmes
Understand your requirements and programme preferences
Communicate booking, payment and programme information
Improve our services and website
Send relevant updates or promotional communications where permitted
Maintain business, accounting and legal records
Meet applicable legal and regulatory requirements
Protect the safety and security of our guests, team and business
Maintain appropriate wellness or consultation records
Manage guest check-in, programme participation, dietary requirements and other service-related needs
Prevent fraud, misuse, unauthorised access or other security risks
Health or wellness information is used only where reasonably necessary for the relevant service, programme or related administrative purpose.
Sharing Your Information
We do not sell your personal information.
We may share relevant information with authorised practitioners, employees and trusted service providers who help us operate our centre, website, bookings, payments and communications.
We may also disclose information where required by law or where reasonably necessary to protect someone's safety or rights.
Where third-party service providers process information on our behalf, we expect them to use the information only for the relevant service and to maintain appropriate confidentiality and security.
Information may also be disclosed in connection with a business transfer, merger, restructuring or similar transaction, subject to applicable law.
Payments and Third-Party Services
Payments may be processed through third-party payment providers. Their own privacy policies and terms may apply.
Our website may also contain links to third-party websites, booking platforms, social media or other services. We are not responsible for the privacy practices of those third parties.
If you contact us through WhatsApp or another third-party communication platform, that platform's own privacy policy and terms will also apply.
Cookies
Our website may use cookies and similar technologies to improve functionality, understand website usage and, where applicable, support marketing activities.
You can manage cookies through your browser settings.
Where required, we will seek appropriate consent for non-essential cookies or similar technologies.
Data Security and Retention
We take reasonable measures to protect personal information from unauthorised access, loss or misuse.
We retain information only for as long as reasonably necessary for providing services, maintaining records, resolving disputes and meeting legal or regulatory requirements.
Some information may need to be retained for longer where required for legal, tax, accounting, regulatory, clinical or other legitimate purposes.
No electronic transmission or storage system can be guaranteed to be completely secure.
Your Rights
Subject to applicable law, you may request access to, correction or deletion of your personal information, or withdraw consent where processing is based on consent.
You may also contact us regarding your choices concerning promotional communications and, where applicable, object to or request restriction of certain processing.
We may need to verify your identity before processing certain requests.
Children
Our services may have age or programme-specific eligibility requirements. Where consent of a parent or lawful guardian is required for a minor's participation or information processing, we will seek the appropriate consent.
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised effective date.
Contact Us
CtrlAltHeal Sparsh
Proddutur Village, Chilukuru Balaji Temple Road,
Shankarpally Mandal, Ranga Reddy District,
Hyderabad, Telangana, India – 501203
Call: +91 92475 99953
WhatsApp: +91 90910 01005
Email: cahsparsh@vsheal.com
For privacy requests or grievances, please use the above contact details and clearly mention “Privacy Request” or “Privacy Grievance”.
At CtrlAltHeal Sparsh (“Sparsh”, “we”, “us” or “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use and protect information when you visit our website, contact us, make a booking, or use our wellness services.
Information We Collect
Depending on how you interact with us, we may collect:
Name, phone number, email address and contact details
Booking, appointment and programme preferences
Payment and transaction details
Information you provide during consultations or programme registration
Relevant health, wellness, dietary or lifestyle information where required for a service
Feedback, reviews, photographs or videos you voluntarily provide or consent to us using
Technical information such as IP address, browser, device and website usage data
Information provided through WhatsApp, telephone, email, contact forms or other communication channels
Information required for identification, check-in, emergency contact or residential programme administration, where applicable
How We Use Your Information
We may use your information to:
Respond to enquiries and manage bookings
Provide consultations, therapies and wellness programmes
Understand your requirements and programme preferences
Communicate booking, payment and programme information
Improve our services and website
Send relevant updates or promotional communications where permitted
Maintain business, accounting and legal records
Meet applicable legal and regulatory requirements
Protect the safety and security of our guests, team and business
Maintain appropriate wellness or consultation records
Manage guest check-in, programme participation, dietary requirements and other service-related needs
Prevent fraud, misuse, unauthorised access or other security risks
Health or wellness information is used only where reasonably necessary for the relevant service, programme or related administrative purpose.
Sharing Your Information
We do not sell your personal information.
We may share relevant information with authorised practitioners, employees and trusted service providers who help us operate our centre, website, bookings, payments and communications.
We may also disclose information where required by law or where reasonably necessary to protect someone's safety or rights.
Where third-party service providers process information on our behalf, we expect them to use the information only for the relevant service and to maintain appropriate confidentiality and security.
Information may also be disclosed in connection with a business transfer, merger, restructuring or similar transaction, subject to applicable law.
Payments and Third-Party Services
Payments may be processed through third-party payment providers. Their own privacy policies and terms may apply.
Our website may also contain links to third-party websites, booking platforms, social media or other services. We are not responsible for the privacy practices of those third parties.
If you contact us through WhatsApp or another third-party communication platform, that platform's own privacy policy and terms will also apply.
Cookies
Our website may use cookies and similar technologies to improve functionality, understand website usage and, where applicable, support marketing activities.
You can manage cookies through your browser settings.
Where required, we will seek appropriate consent for non-essential cookies or similar technologies.
Data Security and Retention
We take reasonable measures to protect personal information from unauthorised access, loss or misuse.
We retain information only for as long as reasonably necessary for providing services, maintaining records, resolving disputes and meeting legal or regulatory requirements.
Some information may need to be retained for longer where required for legal, tax, accounting, regulatory, clinical or other legitimate purposes.
No electronic transmission or storage system can be guaranteed to be completely secure.
Your Rights
Subject to applicable law, you may request access to, correction or deletion of your personal information, or withdraw consent where processing is based on consent.
You may also contact us regarding your choices concerning promotional communications and, where applicable, object to or request restriction of certain processing.
We may need to verify your identity before processing certain requests.
Children
Our services may have age or programme-specific eligibility requirements. Where consent of a parent or lawful guardian is required for a minor's participation or information processing, we will seek the appropriate consent.
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised effective date.
Contact Us
CtrlAltHeal Sparsh
Proddutur Village, Chilukuru Balaji Temple Road,
Shankarpally Mandal, Ranga Reddy District,
Hyderabad, Telangana, India – 501203
Call: +91 92475 99953
WhatsApp: +91 90910 01005
Email: cahsparsh@vsheal.com
For privacy requests or grievances, please use the above contact details and clearly mention “Privacy Request” or “Privacy Grievance”.
